Simple terms of service

That you can actually understand

TERMS

This website, sometimes referred to as this ‘app’ is owned and operated by Ohno Technologies PTY LTD and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this app (“the app”), which is set out on this web site page.

USING OUR APP

When using this app you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.

Without prejudice to the above, by using or accessing our app, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our app.

If you do not wish to be bound by these terms and conditions then you may not use our app.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

PAYMENTS

Any subscriptions to Ohno are final in the transaction. Ohno does not provide refunds of any kind for payments received.

To ensure our customers can use our product risk-free, we have created a free trial to assist with this.

USERS WHO WANT THEIR INFORMATION DELETED

Should any user wish to have their information, problems, data or any information associated with their account deleted, they only need to contact us via email, and we will remove their information from our system. We cover the handling of this kind of information in more detail under our privacy policy.

COMPLAINTS

Users who wish to complain about our product, our staff, or the service we provide, may do so by contacting Ohno via the standard communication channels. We will do our best to resolve the issue as best we can, but we can make no guarantees we can meet customers requests in the complaint. Understand we do take on all feedback about our product and service to heart, so if you think there is an area we can improve, please tell us so.

LOSS OF INFORMATION

Ohno users may at times accidentally delete or remove information from their accounts. Under these cases, Ohno may not be able to recover the information, and may, even if the information is technically recoverable, elect to not retrieve the lost information. Under some circumstances, Ohno may charge a services fee to recover lost information and reserves the right to do so. Under cases where information has been deleted, users should expect that any information deleted from the system will be final, and unrecoverable. Ohno accepts no responsibility or liability of any kind in relation to the loss of information in a users account, no matter who is responsible for the removal of that information.

ACCEPTABLE BEHAVIOUR

Users of Ohno must not, under any circumstances, attempt to access the information of other users in the system. Any kind of illegal or suspicious activity of any kind, may result in having Ohno suspend the account of the suspected user, and in these cases, no refunds of payments received by Ohno will be paid.

PROBLEM AND SOLUTION DATA

Ohno uses machine learning algorithms which analyze and inspect our users’ problems, actions, and any associated attributes. Some of this information, in parts, may in the future be used to provide potentially useful suggestions to other users in the wider system. However, we do not plan on sharing problem and solutions from one customer to another customer in the language they are written by our users.

INAPPROPRIATE CONTENT

We take no responsibility for users posting any content which may be inappropriate, illegal or which breaches the legal rights of another person or entity. When requested, we will do our best to remove offending content.

SUBSCRIPTION PLAN CHANGES

Subscription plans are charged on a monthly basis and can be canceled at any time.

Whilst plans can be changed up or down at any time, downward changes will not take effect until the next billing period. Upward changes take effect immediately.

Plans can be canceled at any time, but we are unable to give pro-rata refunds for unused tests/responses.

If our service fails to work as expected or advertised please contact us at [email protected] and we will do our best to assist you.

MATERIALS

Unless otherwise specified the materials published on our website are presented solely for your private, personal and non-commercial use.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

COPYWRITE AND MONITORING

The contents of our app and website are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of using it as an information resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

AVAILABILITY

We will try to make our app available but cannot guarantee that our app will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.

OHNO is provided by Ohno Technologies PTY LTD

If you have any questions, please get in touch. We are here to help.

Last updated

These terms were last updated on 23rd of November, 2018.